• 专利附录
  • 专利说明
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    • 专利摘要:
    The invention relates to a service and information system for buildings (3) with a server (1) and a display terminal (2) and corresponding methods for the automatic processing of a technical fault or service and maintenance work and their documentation. The information system includes network connections from the server (1) via a router (5) to different terminal equipment, such. B. the display terminal (2), interface devices (6), a photovoltaic system (8), resident computers (9), a service computer (10) and a home supervisor computer (11). Furthermore, an operator computer (12) is connected to the server (1), with which changes to the server (1) can be made. The interface devices (6) are designed to connect existing building services components to the service and information system. With the invention, on the one hand, occupants or users of a building (3) are automatically informed about repair and maintenance work to be carried out. On the other hand, faults are automatically detected and skilled workers and specialist companies are commissioned automatically. Furthermore, the corresponding processes are logged so that it can later be proven that they have actually been carried out.
    公开号:AT516188A2
    申请号:T50599/2014
    申请日:2014-08-29
    公开日:2016-03-15
    发明作者:Johann Haunsperger；Martin Sams；Martin Ing Schobesberger
    申请人:Johann Haunsperger；Martin Sams；Martin Ing Schobesberger；
    IPC主号:
    专利说明:

    Patent Application Haunsperger, Johann Schobesberger, Martin Sams, Martin HSA1001PAT
    Service and information system for buildings as well as methods for the automatic processing of faults and of service and maintenance work and their
    documentation
    The present invention relates to a service and information system for buildings as well as methods for the automatic execution of a technical malfunction or service and maintenance work on a building and its documentation.
    EP 1 128 603 A2 discloses an information system for buildings with a display device for changing the representation of information relating to a building part. This display device is combined with an identification device, so that the information for the identifying person can be individually assembled and displayed on the display device.
    In DE 39 19 689 A1 an electronic door plate is described, with which different texts can be displayed.
    DE 43 14 286 A1 discloses a device for the route guidance of persons in buildings with guidepost elements at branches or intersections to which target information can be displayed.
    In DE 197 08 841 A1 discloses a Personenleit- and information system for hospitals.
    WO 02/0598621 relates to a dynamic, digital orientation and information system. This system is mainly used in conference and conference centers, hospitals, public facilities or hotels.
    The above-mentioned building information systems serve primarily the Wegweisungund orientation and access control.
    The present invention has for its object to provide a service and Informati¬onssystem for buildings and methods for automatically processing a technical disturbance on a building or for processing of service and maintenance work, with which the management of a building Simplified and / or problems in the building are eliminated faster. According to a first aspect of the present invention, a service and information system for buildings according to the invention comprises a control computer, a display terminal which is arranged in a building, wherein the display terminal is connected to the control computer and designed such that the control computer messages transmitted to the display terminal are displayed on the display terminal, the message and the duration of the display being logged on the display terminal and stored in a corresponding log file on the control computer.
    Property managers are subject to legal regulations according to which they must inform the residents or users of a building. In case of problems, it is often difficult to prove in retrospect, which poster was how long in the building attached. With this service and information system a corresponding proof of the content of the message and the duration of the display at the display terminal can be performed at any time.
    To prevent unwanted manipulations of the log file, log-in access to the log file is only possible within the scope of authorized access. This is checked by appropriate checking, e.g. with the help of an authentication. For this purpose, components of the service and information system and a system provider may be authorized.
    According to a second aspect of the present invention, the service and information system for buildings comprises a control computer, a display terminal located in a building, the display terminal being connected to the control computer and configured such that messages transmitted from the control computer to the display terminal are Display terminal are displayed, wherein the display terminal has a Einga¬beeinrichtung and the display terminal is designed such that vorbe¬stimmte messages are to be confirmed on the input device.
    By confirming receipt of the messages by the occupants of the building, an explicit proof is obtained that the corresponding messages have arrived correctly. Preferably, the users must identify themselves before confirming the receipt of a message, so that a delivery to certain users is proven.
    The input device is preferably designed as a touch-sensitive surface on the display terminal.
    According to another aspect of the present invention, the building service and information system includes a control computer, at least one interface device for connecting a home equipment component to the control computer via a data network connection, the control computer being adapted to automatically detect a fault in the home equipment component and to automatically execute a fault routine. With this service and information system, faults in home technology components can be automatically detected and processed by means of the fault routine.
    This malfunction routine preferably includes one or more of the following subroutines: automatic ordering of a repair operation; - Automatic notification to a control computer of a Hausverwal¬tung; - Automatic display of a corresponding message to a display terminal, which is preferably arranged in the building; - Automatic monitoring of predetermined steps of the fault routine. During automatic monitoring of predetermined steps of the fault routine, automatic notifications about each step to the operator computer and / or automatic displays of corresponding messages are preferably generated via each step on the display terminal.
    With this service and information system, the faults are automatically detected, automatically instructed a repair company and informed both the property management on the control computer and the residents or users of the building andem arranged in the building display terminal. This is done fully automatically, so that the administration is considerably simplified, the reaction times to disruptions are shortened and the problems caused by disturbances are considerably smaller for the residents or users of the building.
    The interface device has at least one binary connection and / or at least one analog connection, wherein the at least one connection is coupled to a settable voltage level converter. By providing the voltage level converter, it is possible to image signals having different voltage levels to a predetermined, internal voltage level of the interface device. In this way, the interface device can be connected to home automation components whose outputs have very different voltage levels. In particular, it is possible to connect the interface device to electrical outputs of a home appliance component that are not actually intended for this purpose. B. electrical connections to bulbs that indicate a specific Sta¬tus the building services component. Since the voltage level converter can be adjusted, a wide variety of conventional home technology components can thus be connected to the service and information system by means of the interface device. This makes it easy to connect the service and information system already existing home automation components.
    According to a further preferred embodiment, the interface device has at least one binary connection and / or at least one analog connection, wherein the at least one connection is galvanically decoupled. Such a galvanic decoupling may be provided in addition to the adjustable voltage level converter. It can also be integrated as an alternative to the voltage level converter in the interface device. Such galvanic decoupling may also be by an optical sensor scanning a display means on the building services component. This sensor is for example a photodiode, for receiving a Licht¬signals a light source or a camera for detecting a Anzeigeeinrich¬.
    Preferably, the communication device is for communication via LAN, WAN, Internet, RS-232, RS-422, RS-423, RS-485, USB, ISDN , PLC, WLAN, Blue¬tooth, GSM and / or UMTS trained. The short message service device is preferably designed for communication via SMS and is, for example, an SMS gateway. The use of a short message service device has the advantage that the communication between the interface device and the control computer can be achieved without relying on a data network connection, in particular via the Internet.
    The interface device preferably has a microcontroller, which is designed to transmit a signal applied to the at least one connection or to a digital connection to the control computer.
    Preferably, the control computer is connected to one or more sensor devices for monitoring predetermined parameters in the building. These sensor devices can be designed independently of the building services components and serve for the independent monitoring of the function of the building services components. Such a sensor device may for example be a temperature sensor which measures the interior temperature of the building and thus independently of the
    Heating system can determine a failure of the same. With a brightness sensor, the function of the illumination device as well as of shading devices can be monitored. With a sensor for measuring the oxygen concentration, the quality of the internal air can be monitored and thus the correct Funktions¬weise a ventilation device can be detected. The information provided by these Sensoreinrichtun¬gen can be evaluated for automatic fault detection on the control computer.
    Furthermore, the service and information system can be formed with a locating device with which predetermined devices can be located in the area of the building. This location device may be, for example, a WLAN-based location system. For example, if a snow removal vehicle is provided with a locatable device, the system can automatically record when and where snow cleared. This is recorded in the log file so that it can be proven that the legally required spreading and snow-clearing obligation has been met in winter. Furthermore, home care personnel can be provided with locatable devices, in particular mobile devices or mobile phones, so that the inhabitants or users of the building at the display terminal can query the location of the Hausbe¬treuungspersonal and find them quickly if necessary. By die¬se locating function can also be documented whether the corresponding Hausbe¬streuungspersonen were at the required times in the places where they had to do certain work. Also, the activity of craftsmen at the building can be monitored. This serves on the one hand to confirm the proper execution of a specific order and also for billing purposes, since it is precisely logged on the basis of this data how long a particular craftsman has been on the object.
    The control computer of the service and information system is a server or a building computer or a server and a building computer. The server is located outside the building and the building computer is inside the building or on the building. With the server, several buildings can be monitored and maintained at the same time. One or more such servers may be connected to one or more home office control computers so that the
    Property management can monitor multiple buildings. Within the scope of the invention it is possible to replace or supplement the server by the building computer in the building, the building computer then being responsible for this building alone. One or more of such building computers can be connected to one or more control computers of a property management, so that the building management can monitor several buildings. Furthermore, several such building computers can be connected to at least one server so that these building computers can be managed and controlled centrally via the server. An advantage of using the building computer is that the service and information system can be operated independently of the Internet.
    According to a further aspect of the present invention, a method for automatically processing a technical fault on a building comprises the following steps: detecting the fault by automatically detecting operating parameters of at least one building services component or sensor device and / or detecting a fault message input to a display terminal located in the building; Commissioning of a specialist or a specialist company to remedy the fault, - Automatic transmission of a message about the fault and / or Be¬auftrag to a control computer and / or displaying the message on the display terminal.
    This method automatically detects faults. In this case, disturbance messages can also be entered by residents of the building at a display terminal arranged in the building. Preferably, an input menu is provided for this purpose, in which the devices and / or rooms installed in the building are specified, so that the user without expert knowledge can make an unambiguous statement about the home technology component or the location of the disturbance.
    Due to the detected fault, a specialist or a specialist company is automatically assigned to remedy this. The property management can be automatically informed about this by means of its operating computer. The inhabitants or users of the building can be informed automatically by a corresponding display of a message on the display terminal.
    With this method, a fault can be processed automatically, without the property management having to intervene actively. The inhabitants and users of the building are informed automatically about all processes. Hereby, the reaction times are kept low for disturbances which minimizes problems caused by disturbances. For example, if the failure of a heating system is detected early and rectified immediately, then the interior of a building can be prevented from cooling down.
    In this method, it is preferably checked whether an execution of the work for rectifying the fault is confirmed at the display terminal arranged in the building and, if the confirmation takes place, a corresponding message is transmitted to a control computer. This confirms the work performed by the specialist or the specialist at the display terminal and transmits it to the property management via the control computer. In this way, the property management company can fulfill its obligation to properly supervise the execution of the work, without having to appear actively on site.
    According to a further aspect of the present invention, a method is provided for the automatic processing of service and maintenance work on a building, wherein it is checked at predetermined times whether execution of a specific service and maintenance work is confirmed at a building-mounted display terminal and if the confirmation is not timely, an appropriate message is transmitted to an operator computer. Certain service and maintenance such. As cleaning work, maintenance on Haustech¬nikkomponenten such. As heating systems or ventilation systems must be carried out at regular intervals. These tasks are defined once in the computer with the corresponding time ranges, when they are to be executed.
    Here, the work is assigned to the appropriate specialists or specialist companies. These must confirm their activity after completion of the corresponding work on the display terminal. This ensures, on the one hand, that they were on-site in the building. On the other hand, they have actively confirmed the fulfillment of their order.
    Basically, for the methods explained above, preferably all messages, messages and representations of messages are logged on the display terminal and provided with a time stamp.
    Before performing certain inputs on the input device, the person operating the input device preferably has to identify himself, so that the inputs can be assigned to this person.
    The occupants of the building can receive information about their own resident computers from the service and information system, which can be done via so-called apps, for example in the case of a tablet computer, or via an internet browser, for example in a personal computer. Preferably, the occupants must identify themselves to their occupant users prior to making certain inputs so that the inputs may be associated with the respective occupant and a resident may be presented with relevant information.
    The individual apparatus and method aspects explained above can be used and used independently of one another or else in any combination with one another.
    The invention will be explained in more detail by way of example with reference to the drawings. The drawings show in:
    FIG. 1 schematically shows the structure of a service and information system for buildings,
    FIG. 2 schematically shows a control computer of a service and information system for buildings with the executable software modules for the service and information system;
    Figure 3: a method for automatically detecting, managing, processing a
    Fault message in a flowchart,
    FIG. 4 schematically shows a method for displaying regular messages in a flowchart, and FIG
    Figure 5: schematically shows the structure of an interface device.
    A first embodiment of a service and information system comprises a server 1 as a control computer and a display terminal 2 (FIG. 1). The server 1 is located outside of a building 3 as "external" control computer. The display terminal 2 is preferably designed as a touch-sensitive screen and is located within and preferably in the entrance area of the building 3. Further display terminals 2 can be located, for example, in an elevator or a lift Underground garage 3 are located.
    The server 1 and the display device 2 are connected to each other via network connections 4 and a router 5. A network connection 4 is a LAN, WAN, in particular via the Internet, or other suitable data connection, which may also be a radio connection, e.g. WLAN, GSM, UMTS etc. may be formed. Preferably, the server 1 is connected to the router 5 via a network connection 4 via the Internet.
    Interface devices 6 for the building services, which are located in or on the building 3, are connected to the router 5 via further network connections 4. The router 5 also fulfills a switch or hub function so that devices or devices connected to it can communicate with each other.
    An interface device 6 for home automation can be a digital control and / or display device of a building services component (not shown), such as a telephone. a heating system, air conditioning, ventilation system, water supply system, water treatment plant, washing machine, dishwasher, energy supply device,
    Communication device (telephone, Internet, etc.), access control device, roller shutter control, fire damper, solar system, sauna, wellness facility, pump, lighting system, elevator control, a dryer, refrigerator, stove, oven, kitchen appliance, smoke detector, fire alarm, swimming pool or a sons Be ¬tigen electrical or mechanical device of a building. FIG. 1 shows an interface device of a heating system 6/1 and an interface device of a washing machine 6/2.
    Modern home automation components often have a data interface, such. B. an Ethernet interface, so that these building services components can be connected via their data interface by means of one of the network connections 4 directly to the router 5. However, most conventional home automation components have no network interface, some have a digital data interface, others an analog signal output and some have neither a data interface nor an analog signal output, but only a Anzei¬geeinrichtung with one or more light sources, for example, as light-emitting diodes or light bulbs are trained on. The connection of the lighting means forms a digital output, whereby the voltage levels of the light sources of different house components can differ considerably. Haustechnikkompo¬nenten thus usually have one or more digital or analog outputs, with which the operating state of the respective house component is represented. However, the nature of the outputs is not uniform, which is why it is not possible with conventional network components to connect these building services components to a Da¬tennetzwerk.
    An inventive interface device 6 (FIG. 5) has a microcontroller 14, which is connected to a communication device 15 and via this with a digital network connection 4, such as, for. B. an Internet connection is connected. The microcontroller 14 has a plurality of digital inputs 16 for detecting digital signals, which may comprise one or more bits. Furthermore, the microcontroller 14 is connected to an identification device 17 with which the interface device 6 can be identified in the data network. In the present exemplary embodiment, the identification device 17 is an 8-bit dip switch. In this way, the interface device 6 can be assigned a unique identification number in the data network, which can be correspondingly recognized by the server 1. The identification device 17 can also have a unique identification number stored in the microcontroller 14, such. B. a serial number of the interface device, be. If an identification number can not be changed on the interface device, then the interface device must be registered with server 1 each time during an initial installation or during an exchange. In an interface device 6, which has a variable identification number, such. B. by the dip switch 17, the previous identification number can be adjusted in an exchange of the interface device 6, without a new logon to the server 1 is necessary.
    The interface device 6 has a digital connection 18, which is formed by an appropriate standardized plug-in element and is connected to a corresponding digital input on the microcontroller 14.
    Furthermore, the interface device 6 has two binary terminals 19. The binary terminals 19 each have two contact elements 20, wherein in the case of a signal in relation to a common ground 21, only one of the two contact elements must be used. The binary terminal 19 is connected to a voltage-level converter 22. By means of the voltage level converter 22, different voltage levels applied to the binary terminal 19 can be imaged onto the voltage level (typically 3-5 V) used by the microcontroller 14. It may also be expedient, in addition to the voltage level converter 22 or alternatively, to provide a galvanic decoupling, for example by means of an optocoupler.
    The binary terminals 19 can be used to convert an arbitrary voltage level on the home technology component into a digital signal, which can be detected by the microcontroller 14 and forwarded by the latter via the communication device 15 and the network connection 4 to the server 1.
    The interface device 6 has two analog ports 23. The analog connections 23 are essentially the same as the binary connections 19 with a
    Voltage level converter 22 and / or galvanic decoupling formed. They additionally have an analog-to-digital converter (AD converter) 24 on. With the AD converter 24, an analog signal applied to the analogue connection 23 is converted into a digital signal. The AD converters 24 are connected to the microcontroller 14 so that they can detect the multi-bit digital signal of the AD converter. The voltage level converter 22 of the analog terminals 23 can be used to set the voltage range which is mapped to the number range defined by the bit width of the AD converter 24.
    With the interface device 6, a wide variety of signals on the house components can thus be fed into a digital network connection 4, even if the signals of the home components were not originally intended for transmission to a data network. With this interface device 6, it is thus possible to connect a wide variety of house components to the data network.
    In the present exemplary embodiment, the interface device has a digital connection 18, two binary connections 19 and two analog connections 23. Such interface device 6 may also be formed with different numbers of digital ports, binary ports, and analog ports. It may also each have only a single digital connection or binary An¬ connection or analog connection. In a service and Informationssys¬tem accordingly differently trained interface devices 6 can be provided.
    Preferably, in a calibration mode of the interface device 6, the microcontroller 14 automatically adjusts the voltage level converters so that the signals provided by the home equipment components are converted to the correct digital signals.
    The above-mentioned interface device 6 is merely for detecting the signals of the home equipment components and for forwarding to the data network. However, the interface device 6 can also be designed in such a way that control values transmitted by the server 1 to the interface device 6 are converted into corresponding control signals, which are output at the corresponding connections. With such an interface device 6 it is possible to control the individual building services components remotely. With such a remote control function, the building services components can be set remotely. However, such a remote control function can also be expedient for carrying out maintenance work on the building services components remotely, wherein the signals detected by the individual building services components can be displayed and correspondingly changed on a corresponding control panel.
    A proximity sensor 7 is mounted near or at the display terminal 2 and connected to the router 5. The proximity sensor 7 detects the presence of a person or a potential user in the vicinity of the display terminal 2 da¬mit the display terminal 2 or its screen is only turned on or akti¬viert when a person approaches the display terminal 2. This behavior serves to save power and extend the life of the display terminal 2. The proximity sensor 7 is, for example, an optical, capacitive or inductive sensor or an interface device 6 explained above, which is connected to a lighting system, an access control control and / or an elevator control (not shown) of the building 3. Alternatively, the proximity sensor 7 may be directly connected to the display terminal 2, also via a radio link, e.g. via a USB interface, Bluetooth etc.
    A photovoltaic system 8 on the roof of the building 3 is connected to the router 5. Via this connection, the router 5 is supplied with electrical energy. Further, via the router 5, it is then possible to connect directly to these connected components, such as, e.g. the display terminal 2, home automation interface devices 6, and / or the proximity sensor 7 are energized, e.g. according to the Power Over Ethernet standard (PoE). By this type of energy supply, the Ser¬vice- and information system is largely independent of the power grid.
    Furthermore, one or more resident computers 9, service computer 10, home computer 11 and / or control computer 12 are provided. The server 1 and the computers 9, 10, 11, 12 are connected to the Internet 13 via a network connection 4, respectively, so that the computers 9, 10, 11, 12 can communicate with the server 1. These respective network connections 4 can have a router (not shown), a switch (not shown) and / or further components which are required for an Internet connection. The computers 9, 10, 11, 12 are explained below.
    The resident computers 9 are computers of the residents of the building 3, such as tablet computers 9/1, personal computers 9/2 or smartphones (not shown). Via the resident computers 9, the occupants of the building 3 can obtain information from the service and information system and make entries. This takes place via so-called apps, for example in the case of a tablet computer 9/1 or smartphone, or via an internet browser, for example in the case of a personal computer 9 / 2. The information comprises information due to maintenance work or repair work to be carried out, to restrictions on the work and to Duration of work. Furthermore, residents can provide information about availability. on the operational status of building services components whose use they are allowed to see, e.g. from a washing machine. The inputs comprise fault messages, messages to a housekeeper or a property management or reservation of a building services component for own disposal, such as a washing machine.
    The service computer 10, which is served by a service, maintenance or repair force, is preferably designed as a mobile device and its network connection 4 to the Internet 13 as a radio connection, in particular according to the GSM or UMTS standard. The service computer 10 serves to enable service, maintenance or repair personnel access to the service and information system, so that they can retrieve and feed in this information. The service computer 10 can always be inside the building or outside the building and can be a mobile computer that is carried along by the service, maintenance or repair personnel.
    The caretaker computer 11 is preferably designed as a mobile device and its network connection 4 to the Internet 13 as a radio connection, in particular according to the GSM or UMTS standard. The caretaker computer 11 serves to enable the caretaker of the building 3 to receive information from the service and information system and feed it into it. In particular, the caretaker computer 11 allows locating so that the caretaker in a predetermined area around the building 3 automatically detects the service and information system upon entering the area, and the departure from the predetermined area is also logged. In this way, it can be ensured in retrospect whether a housekeeper was on site to perform certain services. This is especially true for services such as Winter service or snow clearing, for which there is a legal obligation, very advantageous. The location of the caregiver computer 11 can be determined by means of a software component via a navigation system, such as a navigation system. GPS, or via a radio-based location, such as over WLAN, or through near field communication, e.g. Bluetooth, done. A caretaker can also generate orders for service, maintenance and repair of home technology components via the caretaker computer 11. The server 1 is operated via the operating computer 12 and the service and information system is managed by an operator, a home owner, a property manager or a system provider.
    Users of the computers 2, 9, 10, 11, 12 are assigned user roles that are provided with user rights when logging on to the service and information system. As a result, the computers 2, 9, 10, 11, 12, depending on the authorization of the respective user logged in, can view the data of the building services components that are available for their respective authorization level. For example, while owners and property managers have access to all stored data, service technicians and craftsmen have access only to stored data associated with their respective jobs. Furthermore, for example, residents of the building 3 have access to data derived from the building services components they are allowed to use.
    A second embodiment of a service and information system comprises the components explained above in the description of the first embodiment, and additionally a building computer 25 as a control computer, which is disposed inside or on the building 3 and connected to the router 5 via a network connection 4. The server 1 may also be omitted in the present second embodiment. In the case of the omission of the server 1 or on the occurrence of a disturbance of the network connection 4 between the server 1 and the Router 5 (eg interference of the Internet), the building computer 25 takes over the functions and tasks of the server 1 explained in the first exemplary embodiment. An advantage of Use of the building computer 25 is that the service and information system can be operated independently of the Internet.
    Alternatively or in addition to the connection via the digital network connection 4, the above-described communication device 15 may be configured to have one or more interfaces for another connection technique (not shown), e.g. an interface of a point-to-point architecture (RS-232, RS-422, RS-423, RS-485, etc.), an interface of a bus architecture (USB, ISDN, etc.), an interface of a programmable logic controller (PLC) and / or an interface according to a radio standard (WLAN, Bluetooth, GSM, UMTS, etc.). Via these interfaces, the interface device 6 is connected to other interface devices 6 and / or computers 1, 2, 10, 11, 25 and can communicate with them.
    Optionally, the interface device 6 comprises a short message service device 26 connected to the microprocessor 14 and an antenna (not shown), e.g. an SMS gateway. This short message service device 26 is embodied for this purpose via a radio standard, such as e.g. GSM or UMTS to communicate with the server 1 or the building computer 25 via a short message service (eg SMS, shortmessage service). Accordingly, the server 1 or the building computer 25 may also be connected to a short message service (not shown) to receive or send the short messages. Of course, not only short messages from the interface device 6 are sent to the server 1 and the building computer 25, respectively but the interface device 6 and / or the Haustechnikkompo¬nenten connected thereto can also be designed to communicate by short messages from the server 1bzw. be controlled by the building computer 25, as explained above. The Ver-
    Turnover of a short message service device 26 has the advantage that the communication between the interface device 6 and the server 1 or the building computer 25 can take place without being dependent on a network connection 4, in particular via the Internet.
    Alternatively, the short message service device 26 may also be provided in the router 5 or in one of the computers 2, 25 or may be connected as an independent device to one of these components, preferably to the router 5. This results in the advantage that with several existing interface devices 6 in a building 3, a short message service device 26 is sufficient to communicate with the server 1.
    In the embodiments explained above, the server 1 is located outside the building 3. With the server 1, a plurality of buildings 3 can be monitored and looked after at the same time. One or more such servers 1 may be connected to one or more home office management computers 12 so that the property manager may monitor multiple buildings 3.
    In the context of the invention, as explained above, it is possible to replace or supplement the server 1 with the building computer 25 in the building 3, the building computer 25 then being responsible for this building 3 alone. One or more of such building computers 25 may be connected to one or more control computers 12 of a property management so that the property manager can monitor multiple buildings. Further, a plurality of such building computers 25 may be connected to at least one server 1, so that these building computers 25 can be centrally managed and controlled via the server 1.
    In principle, the service and information system may comprise a plurality of the computers 1, 2, 9, 10, 11, 12, 25 and one or more of the computers 2, 9, 10, 11, 12 may be in the form of a mobile computer or a smartphone. so that the servicing of the service and information system can be carried out mobile.
    Further, instead of being connected to the Internet 13 via a direct network connection 4, the computers 9, 10, 11 may be connected to the router 5 of the building 3 via a network connection 4. This allows the computers 9, 10, 11 to be connected to the Internet via the router 5, and it can be determined whether the computers 10, 11 are inside or in the vicinity of the building 3, e.g. via a WLAN-based location. These alternative network connections 4 to the router 5 are shown in FIG. 1 by dashed lines.
    Basically, with the interface devices 6, all digital and analog data of the building services components can be detected independently of the manufacturer and evaluated in the system. In this case, voltage signals (0-10 volts, 0-20 volts, 0-25 volts, 220 volts), resistance values, manipulated variables, temperatures, current consumption, etc. can be detected. The signals can be provided by sensors, existing measuring and control devices, servomotors, on-off contacts, resistors. As air conditioning, ventilation and heating systems, energy supply equipment, communication equipment (telephone, Internet, etc.), automatic gates and barriers, access control facilities, elevators, water supply and treatment plants, smoke and fire alarms, fire dampers, solar and photovoltaic systems , Lighting systems, roller shutter controls, washing machines, dishwashers, dryers, refrigerators, stoves, ovens, kitchen appliances, devices for operating swimming pools, saunas and other wellness components, such as pumps, heating devices, ventilation devices, or other electrical or mechanical devices of a building.
    The server 1 or the building computer 25 comprise some software modules, which are explained in more detail below (FIG. 2):
    With the aid of an operating system (OS) 27, e.g. Linux, the server 1 or the building computer 25 is operated.
    A web server 28, such as an Apache server is trained to Accept inquiries via network connections 4, to check the related user and / or execution rights and to answer or execute the requests.
    In this case, the processing of certain functions of the web server takes place in a stored program code 29 which can be executed on the server 1 or the building computer 25 and / or on the computers 2, 9, 10, 11, 12 and if required from the server 1 or. from the building computer 25 to the computers 2, 9, 10, 11, 12.
    One aspect of the service and information system relates to the detection, management and execution of a fault message of a building services component. For this purpose, the server 1 detects various data from the various interface devices 6 for building services, which indicate a fault, or directly a fault message in electronic form. A method for automatically detecting, managing and managing a trouble message will be explained below (Fig. 3).
    The process starts in step S1. In step S2, it is checked whether a fault has been detected or a fault message has been received from a building services component. The server 1 can detect a fault by evaluating the continuously retrieved or automatically transmitted by the various interface devices 6 for building services data. For this purpose, a set of rules is stored in the server 1 with which the received data are checked. A fault is detected when the value of at least one parameter of a home equipment component is outside a range defined by the policy.
    If a fault was detected or a fault message was received in step S2, then step S3 is executed, in which a predetermined fault routine is executed. In the present embodiment, from a list stored in the server 1, a repair company is selected which is adapted to repair the home equipment component. The selection of the trained
    Repair companies take place, for example, in the order in which the repair companies are stored in the list. However, the selection can also be made according to other criteria such. For example, according to a predetermined priority, according to the expected costs or such that repair companies that have received fewer repair jobs than other repair companies in the past, vor¬zugt be selected. As a further alternative for the selection of a repair company, the distance between the next branch of the repair company and the location of the building 3 can be taken into account in such a way that repair companies which are closer to the location of the building 3 are selected preferentially. A further alternative for the selection of a repair company is the awarding of repair orders, which are awarded in such a way that a uniform distribution of the repair orders to the repair companies in question is achieved. When awarding the repair contract may also give different Handwer¬kerlisten with different priorities for the different building services components. These selection criteria can also be used in combination with each other to make the selection. For the fault message, the server 1 generates an operation number and an access code for the repair company's access to the fault message and the data relating to it. This operation number and the access code are stored on Server 1 linked to the repair job. In principle, all messages or messages relating to processes and activities relating to the fault together with the operation number are stored on the server 1 for later documentation.
    In the following step S4, a message is sent from the server 1 as a repair order to the selected repair company. For the transmission of the message, any communication medium or communication channel may be used, e.g. As e-mail, messenger or short message service (SMS, etc.), fax, Telefon¬computer and / or radio system. The transaction number and the access code are transmitted as access data together with the repair order. The access data are always visible and changeable by an authorized user (property manager, building owner, system provider, etc.).
    Then, step S5, in which the server 1 is actively responding to a response from the repair company, i. to a confirmation of the order acceptance or repair start, waiting. A response represents the message from a repair company that the order has been accepted or is already in progress, d. that is, a local repairer is busy troubleshooting the fault. This happens with the aid of the access data (process number and access code) previously transmitted to the repair company, by sending these together with the order confirmation or a repair message from the repair company to one of the above-mentioned communication channels or via one of the computers 2, 10, 11 to the server 1 be transmitted. Active waiting here means that the server 1 can execute other programs or tasks. The waiting time is predetermined, but it can also be dimensioned according to the importance of the troubleshooting. For example, the correct functioning of a heating system, especially on cold days, is more important than the correct function of a roller shutter control or a sauna. The waiting time until the feedback from the repair company or until a fault in a heating system is eliminated is therefore less than the waiting time for rectifying the fault of a sauna or a roller shutter control. The waiting time is in the range of 5 min. up to 24 hours. The authorized repairer preferably transmits, together with the feedback to the server 1, an estimate of the repair duration. This estimate represents for the server 1 the basis for informing the occupants of the building 3 about the duration of the work on the computer 2, 9.
    If the waiting time has expired without any feedback from the repair company, then step S3 is carried out again, whereby another repair company is commissioned and generates a different access code for the repair order from the server 1, linked to the repair job and sent to this other repair company along with the transaction number. The previously stored access code is marked as invalid by the server 1 and a job return is transmitted to the previously notified repair company.
    If during the active waiting in step S5 within the waiting time a feedback, then the execution of step S6, in which is actively waiting for a Erleigungsigung. A completion confirmation is a message confirming that the problem has been rectified. The confirmation of completion is transmitted by the repair specialist of the repair company who has lifted the fault locally via one of the computers 2, 10 with the aid of the access data to the server 1. When the server 1 receives a completion confirmation, it informs the residents of the building 3 of the repair performed on the computers 2, 9.
    If the server 1 has not received a completion confirmation in step S6 after the waiting time has elapsed, then step S7 is carried out, in which the server 1 displays an escalation message on the operating computer 12, so that the service and information system operator is informed thereof, that the troubleshooting has not yet occurred and he can take further action.
    After the execution of step S7, the process flow goes to step S8, in which it is checked whether the operation is to be continued. If the operation does not continue, then step S9 follows, in which the method ends. However, if the operation is to be continued, the process flow goes to step S2 after the execution of step S8.
    If it has been determined in step S6 that a completion confirmation has been received within the waiting time, then the procedure goes directly to step S8.
    Alternatively, in step S5, after passing through steps S3 and S4 several times, an escalation message may be sent to the operator computer 12, as explained in the description of step S7. As a result, the operator is signaled after a multiple unsuccessful sending a job message from the server 1 to various repair companies that a repair is pending, the Aufrüstestockt because so far no repair company has accepted the orderbzw. started processing the job.
    With the method for detecting, managing and processing a fault message, a fault message or operating state of a building services component indicative of a fault is automatically forwarded to a suitable repair company for troubleshooting and processing of the fault recovery request and troubleshooting automatically monitored. If the order acceptance or the confirmation of the start of the repair work or the completion confirmation has not been received after a certain waiting time, then the operator of the service and information system is informed so that he can take other measures for troubleshooting.
    The method explained above can also be supplemented or modified such that, in addition to fault routines, maintenance routines to be carried out regularly, such as, for example, Cleaning work, maintenance work on building services components, technical inspection intervals are monitored, the respective specialist has according to step S5 enter a completion confirmation on one of the computer 2, 10. The corresponding completion confirmations of the maintenance can be set in adjustable time intervals automatically on one of the computer 2,10 who requested ¬den. The use of one of the computers 2, 10 in comparison to conventional Lis¬ten has the advantage that the time of completion is automatically detected andnot manipulated by the skilled person. The collected data is transmitted to Server1 for the purpose of documentation.
    Furthermore, the method explained above can also be supplemented or modified to the effect that, if further repair companies are to be commissioned together with the originally commissioned person for a repair to be carried out successfully, further access codes are generated and stored on the server 1 that are linked to the operation number.
    The above-explained method is preferably designed such that upon execution of a fault routine to the operating computer 12, a corresponding message is transmitted. The control computer 12 is mainly used by a Hausverwal¬tung, which is required that the building properly maintained and in
    Stand is held. In particular, messages are transmitted to the operator computer 12 at all or most of steps S4 through S6. These messages inform the property manager who is being charged for maintenance and / or repair work and when. This procedure does not require the property management to act on its own. However, she knows about the repair or maintenance that is taking place and can intervene accordingly.
    Furthermore, the method explained above is preferably designed such that when a fault routine is performed at the display terminal 2, a corresponding message is transmitted. This informs the occupants or other users of the building 3 of disturbances and automatically the progress of the resolution of the disturbance. The property management therefore does not have to prepare and hang up appropriate displays. In addition, the building occupants or other users of the building 3 are informed much faster and more precisely about the individual steps.
    As explained above, the completion confirmation may be input by the repairer of the repair company who has repaired the trouble locally via the display terminal 2 provided in the building. Preferably, corresponding completion confirmations can be entered exclusively via the display terminal 2, since this ensures that the repair person is on site. This applies not only to repairs, but also to other, in particular special services, such as cleaning, snow clearing, gardening, etc. The appropriate specialist must preferably identify himself at the display terminal 2, so that it is ensured that the correct person Discharge operation is carried out.
    The identification can be done in different ways. The simplest option is an access code which is to be entered at the display terminal 2 by the respective specialist. By assigning a repair order, a specific access code for the order can be generated and transmitted, as explained above. However, the access code can also be specific to the respective specialist or the respective specialist company and be valid for a longer period of time.
    In the vicinity or at the display terminal 2, a biometric sensor can be provided in order to identify the respective person by means of biometric data.
    For identification, an electronic identification means and a corresponding sensor can also be arranged on or in the vicinity of the display device. Typical identification means are RFID chips, electronic keys, e.g. USB sticks with a non-changeable code, mobile devices with a location determination, thebspw. by using a near field radio standard, e.g. Bluetooth or an infrared connection, ensure that the person to be identified is near the display terminal 2 during identification.
    All processes and messages are preferably logged automatically. The corresponding protocol information is stored on the server 1 in a data-true manner and can be queried with appropriate authorizations. In this way it can be reconstructed whether everything has been carried out correctly and the building owners and other users of the building 3 have been correctly informed.
    Hereinafter, a method for displaying a regular message or a notice on the display terminal 2 will be described so that energy is saved at the display terminal 2 and all messages to be displayed are displayed to a resident of the building 3 for a reading period. In this case, the display of the messages is logged on the server 1, so that it can be checked whether the messages were displayed at least for one display period, and the reaching of the display period is documented (FIG. 4).
    The process starts in step S11. In step S12, it is checked whether a person or a potential user is approaching the display terminal 2. This check is performed by the proximity sensor 7.
    If an approach of a person or of a potential user is determined, the process flow proceeds to step S13, in which the display terminal 2 is switched on or its display is activated.
    In the subsequent step S14, the display terminal 2 checks whether messages to be displayed on the server 1 for this building 3 are present. Messages to be displayed are messages which are marked as "to be displayed" on server 1.
    If messages to be displayed for the building 3 are present at the server 1, execution of step S15 follows, in which a message is requested by the server 1 for the building 3 from the display terminal 2 and displayed on the display terminal 2. The requesting of the messages is done in the order of their storage on the server 1. Alternatively, the server 1 may have stored in a list a priority in which to display the messages, from the highest to the lowest priority. The priority may be determined according to the importance of the messages, with more important messages being assigned a higher priority, or the novelty of the messages, with newer messages being assigned a higher priority.
    The respective message is displayed in step S15 for a predetermined reading duration or until the person has confirmed the message by touching a button on the display terminal 2 before proceeding with the execution of step S16, in which it is checked whether there are further messages on the server 1 are present and the person is still within reach. The reading time is between 5 seconds and 120 seconds, taking into account the length of the text of the message, in that longer messages are displayed longer or longer enough for the person to be able to read them completely. Requesting and / or displaying the message in step S15 is registered on the server and stored in a list in which the date and time are also entered. With the help of the stored list, the server 1 can determine whether the messages have been displayed for a predetermined display period. The server 1 displays messages for this predetermined display period in order to comply with legal requirements regarding the documentation of the time a poster has to be posted in a building 3. The display period is typically between 7 and 28 days. If the vorbe¬ voted display period is met, then the messages are marked by the server 1 as "no longer display" and no longer display messages to be displayed.
    If it is determined in step S16 that there are further messages to be displayed on the server 1 and at least one person remains within reach of the display terminal 2, the process flow continues with the execution of step S15, in which the next message to be displayed is displayed, as explained above ,
    If it is determined in step S16 that there are no further messages to be displayed on the server 1 or if no person is within range of the display terminal 2, then the execution of step S17 follows, in which the display terminal 2 is switched off or its display is deactivated becomes.
    Then follows the execution of step S18, in which it is checked whether the operation is to be continued. If the operation does not continue, then step S19 follows where the procedure ends. However, if the operation is to be continued, the process flow goes to step S12 after the execution of step S18.
    If it has been determined in step S14 that there are no notifications for the building 3 to be displayed on the server 1, then the procedure goes directly to step S20, in which the message "no messages available" is displayed, so that the Person is informed that no messages to be displayed are present and the service and information system is operational or in operation.
    The procedure for displaying a regular message and / or an advertisement on the display terminal 2 ensures that persons entering or leaving the building 3 are notified of messages for a read duration or until the message is acknowledged. Next, the display terminal 2 is only activated when a message or a notice for the building 3 at Ser¬ver 1 is present and a person is within reach of the display terminal 2 be¬findet. This serves to save energy and extend the service life of the display terminal 2. A display period is logged on the server 1 in order to meet legal requirements with regard to the time documentation of posters in buildings 3.
    The method discussed above may also be modified such that certain messages are to be acknowledged by a user, the user having to identify himself, so as to ensure that the particular user has read the message. The identification may be carried out in the same way as explained above for specialists for carrying out repair and maintenance work. Hier¬durch certain messages can be transmitted. If the messages are only intended for this user, then it is indicated that there is a message for that user, the complete message being displayed only when the user has identified himself.
    The invention relates to a service and information system for buildings and corresponding processes for the automatic execution of a technical fault or of service and maintenance work and for their documentation. With the invention, on the one hand, occupants or users of a building are automatically informed about repair and maintenance work to be carried out. On the other hand, errors are automatically detected and skilled workers and specialist companies are automatically assigned. Furthermore, the corresponding processes are logged, so that it can later be proven that they have actually been carried out.
    Reference number 1 Server 2 Display terminal 3 Building 4 Network connection 5 Router 6 Interface device 6/1 Interface device of a heating system 6/2 Interface device of a washing machine 7 Proximity sensor 8 Photovoltaic system 9 Resident computer 9/1 Tablet computer 9/2 Personal computer 10 Service computer 11 Home care computer 12 Control computer 13 Internet 14 Microcontroller 15 Communication Device 16 Digital Input 17 Identification Device 18 Digital Port 19 Binary Port 20 Contact Element 21 Ground 22 Voltage Level Converter 23 Analog Port 24 Analog to Digital Converter 25 Building Computer 26 Short Message Service 27 Operating System 28 Web Server 29 Program Code
    权利要求:
    Claims (16)
    [1]
    A service and information system for buildings (3) comprising a control computer (1, 25), a display terminal (2) arranged in a building (3), the display terminal (2) being connected to the control computer (1, 25) and configured to display messages transmitted by the control computer (1,25) to the display terminal (2) at the display terminal (2), the message and the duration of the display being logged on the display terminal (2) and stored in a corresponding log file on the control computer (1, 25).
    [2]
    2. service and information system for buildings (3), in particular according to claim 1, comprising a control computer (1,25), a display terminal (2) which is arranged in a building (3), wherein the display terminal (2) is connected to the control computer (1, 25) and designed such that messages transmitted by the control computer (1, 25) to the display terminal (2) are displayed on the display terminal (2), the display terminal (2) having an input device , and the display terminal (2) is adapted to confirm predetermined messages on the input device.
    [3]
    3. Service and information system for buildings according to claim 2, characterized in that the input device is designed as a touch-sensitive surface on the display terminal (2).
    [4]
    Service and information system for buildings (3), in particular according to one of claims 1 to 3, comprising a control computer (1,25), at least one interface device (6) for connecting a home automation component via a data network connection (4) to the control computer (1, 25), wherein the control computer (1, 25) is adapted to automatically detect a fault in the home automation component and to automatically execute a fault routine.
    [5]
    5. service and information system according to claim 4, characterized in that the fault routine comprises one or more of the following subroutines: - automatic commissioning of a repair operation, - automatic notification to a control computer (12) a Hausverwal¬tung, - automatic display of a message at a display terminal (2), - automatic monitoring of predetermined steps of the fault routine, preferably with automatic notification of each step to the Bedien¬computer (12) and / or automatic display of a corresponding message about each step on the display terminal (2).
    [6]
    6. Service and information system according to claim 4 or 5, characterized in that the interface device (6) has at least one binary terminal (19) and / or at least one analog terminal (23), wherein the at least one terminal (19, 23 ) is coupled to an adjustable voltage level converter (22) and / or the at least one terminal (19, 23) is galvanically decoupled.
    [7]
    7. Service and information system according to one of claims 4 to 6, characterized in that the interface device (6) for communication with the control computer (1,25) a communication device (15), in particular for communication via LAN, WAN, Internet , RS-232, RS-422, RS-423, RS-485, USB, ISDN, PLC, WLAN, Bluetooth, GSM, UMTS, and / or a Kurznachrichtendienst¬ device (26), in particular for communication via SMS is formed has.
    [8]
    8. service and information system according to claim 6 or 7, characterized in that the interface device (6) comprises a microcontroller (14) which for transmitting a at the at least one terminal (19, 23) or at a digita¬len connection (18 ) to the control computer (1,25).
    [9]
    A service and information system according to any one of claims 1 to 8, characterized in that the control computer (1, 25) is connected to one or more sensor means for monitoring predetermined parameters on the building (3).
    [10]
    10. Service and information system according to one of claims 1 to 9, characterized in that a locating device is provided, with which predetermined devices in the area of the building (3) can be located.
    [11]
    11. Service and information system according to one of claims 1 to 10, characterized in that the control computer (1, 25) is a server (1) or a building computer (25) or a server (1) and a building computer (25), wherein the server (1) is located outside the building (3) and the building computer (25) is located inside the building (3) or at the building (3).
    [12]
    12. A method for automatically processing a technical fault on a building (3), in particular using a service and Informationssys¬ems system according to one of claims 1 to 11, comprising the steps - Detecting the disturbance by means of automatic detection of operating parameters of at least one building services component or a sensor device and / or detection of a fault message input at a display terminal (2) arranged in the building (3), - automatic commissioning of a specialist or a specialized company to remedy the fault, - automatic transmission of a message about the fault and / or Calling to a control computer (12) and / or displaying the message on the display terminal (2).
    [13]
    13. The method according to claim 12, characterized in that it is checked whether at the in the building (3) arranged display terminal (2) an execution of the work to correct the disturbance is confirmed, and if the Ent¬ done, a corresponding message to a Control computer (12) is transmitted.
    [14]
    14. A method for the automatic execution of service and maintenance work on a building (3), in particular according to claim 12 or 13 and / or using a service and information system according to one of claims 1 to 11, wherein is checked at predetermined times, Whether an execution of a specific service or maintenance work is confirmed at a display terminal (2) arranged in the building (3), and if the confirmation is not received in time, an appropriate message is transmitted to an operator computer (12).
    [15]
    15. The method according to any one of claims 12 to 14, characterized in that messages, messages and representations of messages at the Anzeigetermi¬nal (2) are logged and provided with a time stamp.
    [16]
    16. The method according to any one of claims 12 to 15, characterized in that prior to the execution of certain inputs to an input device, an identification of the person operating the input device is executed, whereby the corresponding input is executable only after identification, where in particular inputs with which service and / or repair work is confirmed require an identification.
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    同族专利:
    公开号 | 公开日
    DE112015003953A5|2017-06-08|
    AT516188B1|2018-03-15|
    AT516188A3|2017-12-15|
    WO2016030517A1|2016-03-03|
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    法律状态:
    优先权:
    申请号 | 申请日 | 专利标题
    ATA50599/2014A|AT516188B1|2014-08-29|2014-08-29|Service and information system for buildings and procedures for this|ATA50599/2014A| AT516188B1|2014-08-29|2014-08-29|Service and information system for buildings and procedures for this|
    PCT/EP2015/069772| WO2016030517A1|2014-08-29|2015-08-28|Service and information system for buildings and methods for the automatic handling of malfunctions or of service and maintenance work and for the documentation thereof|
    DE112015003953.8T| DE112015003953A5|2014-08-29|2015-08-28|Service and information system for buildings as well as procedures for the automatic processing of faults or of service and maintenance work and for their documentation|
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